TS – X-sell Database Analytics Manager

Mô tả công việc

Supporting the correct operational setting for the campaign execution for the operational teams:

• Alignment and translation of the campaign settings into the Worklist (WL) creation
• Design and correction of auto-dialer settings: Treatments, Agent Routing Criteria, Callback limitations, Optimization Criteria (Busy factor, Average Waiting Time, Abandon Rate)
• Checking reports and adjusting the operations with respect to identified trends
• Guiding Reporting and Analysis Specialist through analyses and requesting specific investigations (e.g. contactability assessment of particular segment, worklist cross checking with AD log files, etc.)
• Supporting the monitoring of all X-Sell Call Center operations and tracking the campaign efficiency, as well as execution productivity
• Support Campaign Management Specialist with reports and ad hoc analyses.
• Perform other duties required by Line Manager.

Email contact: ngoc.vo.2.@fecredit.com.vn or phongthuhutnhantai@fecredit.com.vn

(please attach your CV for this position)

Thời gian làm việc

8h30 - 18h00

Địa điểm làm việc

144 Cộng Hòa, Phường 12, Quận Tân Bình, TP. Hồ Chí Minh

Yêu cầu công việc

Background

• Bachelor Graduate, major: Information Technology or relating area
• At least 04 years’ experiences working in sales management position, database plan processing and administration, preferably working as telesales for banking or financial institution.
• Deep understanding of database/ campaign management.

Skills

• Strong oral & verbal communication skill
• Interpersonal, customer focused & goal driven Leadership skills
• Analytical skill
• Ability to work under high pressure
• Proficiency in Microsoft Office software
• Fluent in Vietnamese & English

Chế độ phúc lợi

• Yearly bonus (KPI – highly attractive – discuss in the phone).
• 13th month salary.
• Bonus for national and company special events.
• Lunch allowance.
• Other benefits: yearly health check, health care insurance, annual holiday with company, sport, Christmas, year-end, football and other activities.
• Promotion and attractive salary review.

Loại công việc

Full time

Cấp bậc

Manager