Head of Collection Operation

Mô tả công việc

• In charge of assigning the late customers list to collector to make sure the loans are collected properly
• Propose & execute administrative changes for Collection teams to ensure its sufficiency in operation
• Periodically evaluate team performance and improve efficiency of related activities
• Manage the Infrastructure required for collections
• Build and develop a training road map for collections
• Plan and manage training budget
• Visualize new ways to do collections through implementation of technology
• Improve collection effectiveness through training
• Daily activities included:
• Send notification letter to late customers everyday, and summarize the number of sent letters to make sure they are well-managed
• Receipt controls and Trail uploads to tracked and monitored daily
• Monitor and maintain collection administrative staffs in terms of recruiting, selecting, orienting and training employees, supervising their task performance & developing personal growth opportunities to ensure they are working effectively
• Track the collectors’ performance in terms compliance.
• Coordinate with Legal. Internal audit etc to ensure that all the audit related activities are closed
• Review the existing processes and suggest suitable modification to meet the internal audit comments and improve overall collection performance
• Manage the delivery of training and development programs
• Track the training program and their effectiveness.
• Work in a team (or contract with out-source training)  to produce programs that are satisfactory to all relevant parties such as call center, Field collectors, agency Coordinators, Team leaders, Unit head
• Produce training materials for in-house courses
• Manage the delivery of training and development programs
• Coordinate with other units to ensure that the collection unit has sufficient infrastructure like space. Licenses, telephone lines etc
• Coordinate with Legal. Internal audit etc to ensure that all the audit related activities are closed
• Review the existing processes and suggest suitable modification to meet the internal audit comments and improve overall collection performance
• Manage, plan, analyze, report and drive Collections projects
• Monitor the track all the collection projects and ensure that its completed within the deadline and within the budget
• Assist the collections in meeting the overall collection costs and loss budget

Contact email: vi.lam.1@fecredit.com.vn (Ms. Vi)

Thời gian làm việc

8h30 - 18h00

Địa điểm làm việc

144 Cộng Hòa, Phường 12, Quận Tân Bình, TP. Hồ Chí Minh

Yêu cầu công việc

• University degree, preferably in Economy or Finance or IT
• 7 year experience in managerial positions in financial institutions or banking.
• Deep knowledge of banking products and processes, Risk & Collections management
• Experience with the project management methodologies
• Knowledge and proven experience in companywide projects and change management activities
• Proficiency in Microsoft Office software
• Strong management, presentation and negotiating skills
• Time flexibility
• Managing large team
• Proficient management operation and
• Fluent in English and Vietnamese

Chế độ phúc lợi

• Yearly bonus (KPI – highly attractive – discuss in the phone).
• 13th month salary.
• Bonus for national and company special events.
• Lunch allowance.
• Other benefits: yearly health check, health care insurance, annual holiday with company, sport, Christmas, year-end, football and other activities.
• Promotion and attractive salary review.

Loại công việc

Full time

Cấp bậc

Manager