Telesales Quality Control Specialist

Mô tả công việc

• Assist for team leader to implement analyst, assessment and then plan according to each TSA (from new TSA to low performance TSA)
• Synthesize results and generate call quality analysis (based on assessment procedure calls quality) to propose solutions to improve TSA skills.
• Use the call quality reports to assist Unit Head of Telesales in proposing changes/ improvements for training material
• Set up short meeting and retrain skill as well products for TSA
• Update and follow policy to close interaction with TSA to help TSA improve their performance.
• Undertake other tasks assigned by Unit Head of Telesales

Contact information

CÔNG TY TÀI CHÍNH TNHH MTV NGÂN HÀNG VIỆT NAM THỊNH VƯỢNG - FE CREDIT

• Email: van.ngo.2@fecredit.com.vn
• Hotline: 0937 023 785
• Address: Ree Tower, 3B Floor, 9 Đoan Van Bo, W. 12, Dist. 4, HCMC

Or fill in the form via link http://bit.ly/ĐƠN_ĐĂNG_KÝ_ỨNG_TUYỂN and email van.ngo.2@fecredit.com.vn

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Thời gian làm việc

• Working time: From 08:30 to 18:00 - Monday to Friday

Địa điểm làm việc

Tòa nhà FE, 144 Cộng Hòa, P12, Q. Tân Bình

Yêu cầu công việc

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Chế độ phúc lợi

• Probation period: 02 months
• Working time: From 08:30 to 18:00 - Monday to Friday
• Annual leave: 14 days
• Benefits:13-month salary and KPI bonus as per the Company’s regulations
• Other allowances: lunch allowance and AON healthcare insurance
• Regular training opportunities
• Friendly and cooperative colleagues

Loại công việc

Full time

Cấp bậc

Specialist